Frequently Asked Questions
Have questions about LVLX? We’re here to help. Below are answers to common questions about our wellness products, membership services, ordering process, payments, returns, and customer support.
How can you help?
LVLX provides access to wellness-focused products, eligible health-related test kits, and telehealth-related membership services through licensed third-party providers where available and permitted by law. Our support team can help with account questions, orders, product information, subscription support, billing questions, and general customer service.
What is your return policy?
Return and refund eligibility depends on the type of product or service purchased. Some items, including opened products, activated test kits, completed services, digital items, or telehealth-related services already accessed, may be non-refundable. Please review our Refund and Cancellation Policy for full details or contact support before placing your order if you have questions.
What payment methods do you accept?
LVLX accepts major credit and debit cards through our secure online checkout. Available payment options may include Visa, Mastercard, American Express, Discover, and other approved payment methods shown at checkout.
Do you sell gift cards?
Gift cards are not currently available. If this option becomes available in the future, we will update the website with details.
Submit a Request
Need help with an order, account, subscription, product question, or general support issue? Please submit your name, email address, phone number, and a brief message describing what you need assistance with. Our support team will review your request and respond as soon as possible.
Send Message
Send us a message and our team will follow up. For support, billing, product, or account questions, please contact us at support@lvlxhq.com.